Refund policy
For Return / Exchange
Opening video is mandatory to raise a request
How it works
Record an unboxing video
Film yourself opening the package, start before the seal is broken. Keep it continuous, no cuts.
Mail us the video
Spotted an issue? Email us at holozify.in with the video attached and your order number.
We review and exchange
Our team verifies the video and processes your exchange within 3–5 business days.
Without an unboxing video, we cannot process returns or exchanges for damaged / wrong items.
3-day window
Resolved in 3–5 days
Easy process